Find the relevant solution by issue stage. Check your account and subscription status first, then review the client, route, and target service. Avoid changing several settings at once so you can identify the cause.
The same symptom may come from account status, an outdated subscription, client mode, the current route, or the target service itself. Change one condition at a time: check the local network, verify the subscription, switch routes, and finally inspect the specific app or website. This helps pinpoint the cause faster and makes ticket details clearer.
Registration, subscription syncing, device changes, and client access.
No email address is required. Create an account with a username and password. Choose a username that is easy to recognize but not reused on other websites, and store your password securely. After registration, open the user panel to view plans, access client downloads, and manage your subscription.
Find the current subscription in your client, run an update or refresh, and reopen the route list. If the list is still unchanged, delete the old subscription and import it again from the user panel. Your subscription address is account delivery information; never copy it to public pages, group chats, or screenshots.
No. VyVPN supports unlimited devices and lets you use the same account’s active subscription on Windows / macOS / iOS / Android / Linux. When switching devices, get the client for the relevant platform from the user panel and import the subscription again.
Sign in to the user panel and open the client access section to get the client and subscription import instructions for your operating system. Marketing pages do not provide direct links to static installers or display the actual subscription address. This keeps account status, plan details, and delivery information consistent.
Check your usual username records and password manager first, then verify your input method, letter case, and leading or trailing spaces. Because registration does not require an email address, your username is important for identifying the account. If you still cannot access it, use the ticket entry in the user panel and provide order and account details.
Check each step, from subscription import and system routing to exit verification.
First confirm that you imported the subscription information currently provided in the user panel, then update the subscription inside the client. If the list is still empty, close and reopen the client, or delete the old configuration and import it again. Make sure no characters are missing when copying, and do not mistake a webpage address for a subscription address.
Disconnect first and restore your local network to confirm that webpages open normally without the connection. Then connect to another route and check whether the client has taken control of the system network. If only a specific website is affected, clear its cache, close old tabs, and try again, or switch to a route in the target region.
A common reason is that the client is in split-routing mode and the app’s requests have been classified for direct local access. Temporarily switch to global mode for comparison to see whether the split-routing rules are responsible. Also check whether the app uses its own network settings. Once verified, restore the mode that fits your everyday use.
Confirm that the old route has disconnected, then connect to the new route and reopen the target webpage. Browser cache, active app sessions, or unfinished connections may continue showing the previous result. Close the relevant pages and apps, try again, and verify the current exit through an IP lookup page.
VyVPN currently supports Windows / macOS / iOS / Android / Linux. Network permissions, subscription import locations, and system settings differ by platform. Open the instructions for your platform from the user panel instead of applying steps from another system.
Choose a connection path based on the target region and real-world performance.
Use your local network to open familiar websites first and rule out congestion on the network you are currently using. Then try other routes in the same target region and compare webpage loading, video buffering, and sustained connections. Do not rely only on an instant speed test; real-world stability is a better indicator of whether a route suits your use case.
For ordinary webpages and collaboration tools, start with a nearby region and a shorter connection path. When accessing content tied to a specific region, prioritize the region where the target service is located. VyVPN covers 120+ countries / 220+ routes, so choose the region first, then test routes in that region one by one.
Lower the video quality temporarily to compare performance and determine whether the issue involves sustained transfer capacity, then switch to another route in the same region. Pause background sync, system updates, and large file transfers so they do not share the local network. If only one platform is affected, sign in again and check whether the account region matches.
Long conversations depend more on connection stability. Choose a stable route before starting, and avoid frequently switching regions or exit locations. If the page has already disconnected, keep the current content, reconnect, and refresh the session. For extended work, prioritize routes that require fewer reconnections in actual use.
Narrow the list to the country or region required by the target service, then choose a route based on your task rather than testing every option. Web browsing, video playback, and remote collaboration have different network requirements, so judge routes by sustained performance for the current task. Save frequently used routes in the client to avoid repeated searches.
Monthly subscriptions, data packages, plan upgrades, payments, and refunds.
Monthly plans: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Consider your typical video use, collaboration sync, and multi-device needs when choosing. Unlimited devices does not mean unlimited data; usage from all devices counts toward the same subscription.
Monthly subscription data resets each month on the activation date, not on a common calendar-month schedule. Check the current plan and usage status in the user panel. As the reset date approaches, rely on the panel rather than inferring it from the payment month, which can confuse the activation date with payment records.
For a mid-cycle upgrade, the price difference is converted into remaining days. Before upgrading, review your current plan, remaining status, and available options in the user panel, then submit the change. If you only occasionally need more data, compare how monthly subscriptions and data packages work before deciding.
Data packages remain available until used and never expire. Options include ¥158/300GB · ¥358/1000GB · ¥658/3000GB. They suit users with irregular usage who prefer to allocate data based on actual consumption. They use a different billing model from monthly subscriptions, which reset on the activation date.
Alipay / WeChat Pay / USDT are supported, and 14-day refunds are available. To request a refund, open the ticket section in the user panel, select the relevant order, and explain your request. Check the order status and account details before submitting; follow progress through the ticket record.